surveys

Tanzania Bankers Association (TBA) is conducting the Customer Satisfaction Survey 2024 to study how customers are satisfied with the Financial Services banks provide. The research aims to understand customers’ expectations of the services offered.

To participate in the survey, scan the QR Code provided or

Thank you for taking the time to participate in the survey. Your feedback is essential for improving banking services in Tanzania.

Your answers are confidential and no question asks for information aimed at identifying the respondent.